Cancellation & Refund Policy

You may cancel an order at any time before it is dispatched, for any reason and at no cost.

1. 1Contact us at inkdooshop@gmail.com or 8595367270 with your order number and tell us you wish to cancel.
2. 2We confirm the cancellation, usually the same working day.
3. 3If you have already paid, the full amount — including any delivery charge — is refunded to the original payment method.

Refunds for pre-dispatch cancellations are initiated within 1 to 2 business days of the cancellation being confirmed.

Once an order has been dispatched it can no longer be cancelled, because it is already in transit with the courier. You have two options:

• Refuse the delivery when the courier attempts it — the package returns to us and we refund you once it is received back
• Accept the delivery and raise a return within 7 days, if the product is eligible for return

Where an order is cancelled after dispatch, the outbound delivery charge is non-refundable, as the service has already been rendered.

We want you to be happy with your purchase. A product can be returned when all of the following are true:

• The item is unused, unwashed and in its original condition
• The original packaging, tags and accessories are intact
• The return is requested within 7 days of delivery
• Proof of purchase (your order number) can be provided

Some products cannot be returned once delivered, for reasons of hygiene, safety or because they were made for you specifically:

• Custom-made, made-to-order or personalised products
• Perishable goods and food items
• Intimate apparel and sanitary or personal hygiene goods
• Items damaged by misuse, mishandling or normal wear after delivery
• Items returned without their original packaging or tags

Where a product is non-returnable, this is stated on its product page before you buy. A non-returnable product that arrives damaged, defective or incorrect is always eligible for a replacement or refund.

1. 1Contact us at inkdooshop@gmail.com or 8595367270 within 7 days of delivery.
2. 2Give us your order number, the item you wish to return, and the reason.
3. 3We review the request and, if approved, issue you a Return Authorisation reference.
4. 4Pack the item securely in its original packaging, quoting the Return Authorisation reference, and send it to the return address we provide.
5. 5We inspect the returned item within 2 to 3 business days of receiving it.
6. 6On approval, your refund is processed to the original payment method.

Return shipping is free when the fault is ours. You bear the cost of return shipping when it is not.

• Damaged, defective, incorrect or missing item — we arrange a free reverse pickup and bear the full cost
• Change of mind, wrong size ordered or no longer required — return shipping is at your cost

Where you arrange the return yourself, please use a trackable shipping service and keep the receipt. We cannot process a refund for a returned parcel that never reaches us.

Once a refund is approved, we initiate it immediately. The time taken for the money to reach you depends on your payment method and your bank:

• Credit and debit cards: 5 to 7 business days after approval
• UPI and net banking: 3 to 5 business days after approval
• Wallets: 3 to 5 business days after approval
• Cash on Delivery orders: refunded by bank transfer, 5 to 7 business days after you share your bank details

Refunds are always made to the original payment method used for the order, except for Cash on Delivery orders, where a bank transfer is the only available route. We do not issue refunds in cash.

If money was deducted but your order was not confirmed, the amount is normally reversed automatically by our PCI-DSS compliant payment gateway partner within 5 to 7 business days without any action from you.

If it has not been reversed after 7 business days, contact us at inkdooshop@gmail.com or 8595367270 with the transaction reference and we will trace it with the payment partner and ensure it is returned to you.

If you receive a product that is damaged, defective or not what you ordered, tell us within 48 hours of delivery and keep the packaging.

We arrange a free reverse pickup and give you the choice of a full refund or a replacement at no additional cost. Photographs of the item and its packaging help us resolve this faster.

We do not process direct exchanges. To exchange an item, return the original product under this policy and place a fresh order for the one you want. This is faster than an exchange and means you are not waiting for the return to complete before your replacement is dispatched.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints relating to any order, product or service may be addressed to our Grievance Officer.

• Grievance Officer: Customer Grievance Cell, Inkdoo
• Designation: Grievance Officer
• Email: inkdooshop@gmail.com
• Phone: 8595367270
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Every complaint is assigned a reference number so you can track its status. We acknowledge each complaint within 48 hours of receipt and work to resolve it within one month from the date it is received.

For any question about cancelling an order, returning a product or a refund you are expecting: